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How I do I know if I have hail damage to my roof?
If you've had hail in your area, or your neighbors had hail damage chances are you too had hail damage. To determine if the shingles have been damaged a close inspection of the shingles has to be made from the roof. Usually you cannot tell from the ground.

What does hail do to my roof and why will my insurance company pay to replace my roof?
Hail damages the shingle mat, which holds the granules that protect the mat from the elements. As the shingle expands and contracts it will lose granules thus, exposing the mat, which in turn dries out and allows moisture to enter causing leaks and an eventual complete roof system failure.

If I think I have hail damage what should I do?
Call us and have us meet your insurance adjuster for an inspection. This way we can ensure that you will be compensated for all damage to your property. If there are any discrepancies between the adjuster's findings and Total Resource Contracting, Inc.’s findings we will call for a "RE-INSPECTION" where your adjuster meets with the roofer to go over the roof again. Re-inspections are very common and you can even ask for a different adjuster. The insurance company must determine two things when assessing the amount of your loss:

1. Was there sufficient damage to the roof to declare it a total loss?
2. What is the size of the roof and how many shingles will be needed to replace the roof.

Do I really need to get my roof inspected?
The menacing nature of hail damage is that it may pose no immediate threat to the structural integrity of the roof. If not addressed the damage may lead to the eventual failure of the entire roof system. Also, many insurance companies have a "statute of limitations" of how long a hail claim is viable.

What does hail do to a roof?
Shingles are designed so that the granules block the UV of the sun and protect the asphalt underlayment. As the shingles age the granules fall off over time. As the asphalt is exposed the UV, it dries out and the shingle gets a "potato chip" appearance as the corners start to curl up. A shingle at the extreme end of its life is bubbled in appearance and is brittle to the touch. A 20-year shingle is warranted by the manufacturer to have a useful life, under optimal ventilation conditions, of 20 years. Hail does several things:

1. Accelerates granule loss.
2. Accelerates shingle aging.
3. Voids manufacturer's warrantees.
4. Leads to other associated problems.

Why would my insurance company replace my roof?
The purpose of home owner's insurance is to protect homeowners against losses in their property's value due to damage that is beyond their control. If you have hail damage, you have experienced a financial loss in that your original investment of a 20-year roof (for example) has now been reduced to a 5-10 year useful life span. Your insurance company will compensate you for your loss and replace your roof.

What does hail hit look like?
A hail hit on a shingle looks like a "bruise" or a dark spot where the granules on the shingle have been knocked off and the asphalt underlayment and sometimes the fiberglass mat is exposed. New hail hits will have a shiny appearance because the asphalt has been freshly exposed and has not had time to weather to a dull color. See some of the picture below:

When I called a contractor they had a fee which was far in excess of the small amount the insurance company offered to pay me. What can I do?
There could be two reasons that the contractor seemed to be charging more than what insurance paid you upon their initial inspection.

• The insurance company could have withheld depreciation on your claim. The insurance company will do this to insure that the work gets done
• The insurance company did not pay you enough for your loss.

In either situation our claim specialist can assist you in handling this problem.

What is an adjustment for depreciation?
Different insurance companies call the amount that they hold back different things. Some call it depreciation; other companies figure it in as a dump and removal fee. What it represents is the amount of money the company will hold back until they receive a signed contract from you and a contractor for the work. When they receive a signed contract, you will receive another check for the amount they have held back.

Total Resource Contracting, Inc. will assess hail damage for you by conducting a comprehensive roof inspection.
The inspection often occurs several days to months after the hail event.


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